Privacy Policy

1. Introduction

iTEAM (Pty) Ltd respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and other applicable laws. By using our services (website, portals, mobile apps), you agree to the processing described in this Policy.

2. Information We Collect

We may collect the following categories of information (depending on what you use):

Identity & contact information: full name, company name, email, phone, billing address, VAT/registration details (where required).
Account information: usernames, login activity, reseller/client identifiers, service subscription details.
Service-related information: connectivity services, VoIP usage records (CDRs), hosting/virtual server specifications (where applicable), support ticket interactions.
Technical & usage information: IP address, device type/OS, app usage events, logs, browser type, click patterns and analytics data.
Payment information: payment status and billing details. We do not store full card data unless required and then only in a compliant way through approved payment providers.

3. Information Collected Through Our Mobile Applications

Our mobile apps may collect additional data needed for core functionality:

Authentication tokens used to keep you signed in and authorize API requests.
Push notification tokens to notify you about ticket replies, service status updates, and announcements.
Device identifiers (limited) used for security, analytics, and app stability.

You can usually disable push notifications in your device settings, but some app features may be less useful without them.

4. How We Use Your Information

We use personal information to:

Provide and manage services and customer/reseller accounts.
Authenticate users and secure access to portals and apps.
Process orders and service requests.
Respond to support queries and manage tickets.
Send service notices, account notices, and important operational updates.
Monitor performance, detect fraud, and improve reliability.
Comply with legal and regulatory obligations.

5. Legal Basis for Processing (POPIA)

We process personal information based on one or more of the following:

Consent (where you have given it).
Performance of a contract (to deliver services you requested).
Legal obligations (e.g., tax, compliance, lawful requests).
Legitimate interests (security, service improvement, fraud prevention).

6. Disclosure of Personal Information

We may share personal information with trusted third parties where necessary, including:

Network and upstream providers (to deliver connectivity services).
Hosting/infrastructure providers and cloud service providers.
Payment processors (to process payments securely).
Professional advisors (accountants, auditors, legal advisers) where required.
Regulators or law enforcement where required by law.

7. International Transfers

In some cases, personal information may be processed or stored outside South Africa. Where this occurs, we implement appropriate safeguards consistent with POPIA requirements.

8. Data Retention

We keep personal information only as long as necessary for contractual obligations, legal requirements, legitimate business needs, security, dispute resolution, and record keeping. When it is no longer needed, it is deleted or anonymised in a secure manner.

9. Information Security

We use appropriate technical and organisational security measures, which may include:

Encryption in transit (HTTPS/TLS) and secure authentication mechanisms.
Access controls and least-privilege permissions.
Monitoring and logging for security and operational stability.
Secure infrastructure and vendor controls where applicable.

No system is perfectly secure. We continuously improve our controls, but cannot guarantee absolute security.

10. Your Rights

Subject to POPIA and applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of personal information (subject to legal retention requirements).
Object to certain processing activities.
Withdraw consent where consent is the basis for processing.
Lodge a complaint with the Information Regulator.

11. Account and Data Deletion Requests

To request account deletion or removal of associated data, contact us using the details below. For verification, we may need to confirm your identity before actioning requests.

You can also view our Data Deletion Policy at: https://iteam.co.za/data-deletion.html

12. Marketing Communications

Where permitted by law, we may send marketing communications regarding our products and services. You may opt out at any time by using the unsubscribe link (where provided) or contacting us.

13. Cookies and Analytics

Our website and portals may use cookies and analytics tools to improve user experience and understand usage. You can manage cookies through your browser settings.

See Cookie Policy: https://iteam.co.za/cookie-policy.html

14. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

15. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with a revised “Last Updated” date.

16. Contact Information

iTEAM (Pty) Ltd
2/2 Chislehurst Road, Westville, Durban, 3629, South Africa
Phone: 087 500 0000
Email: legal@iteam.co.za
Website: https://iteam.co.za

If you believe your personal information has been processed unlawfully, you may contact the Information Regulator (South Africa):
Website: https://www.inforegulator.org.za
Email: enquiries@inforegulator.org.za