i-TEAM a really proud to announce that we have upgraded our helpdesk to include attachments. This option will allow clients to include additional information to their tickets when logging faults.

This facility is expected to enhance the service and support of i-TEAM as clients should be able to provide better information to i-TEAM which in turn means that we will be able to diagnose the faults with better accuracy. Ultimately, this should lead to smarter decisions about the way in which we provide the required service and lead to happier clients.

The system works in exactly the same way as before with clients opening a new call on helpdesk.iteam.co.za. The only difference is that a final field is offered where clients can attach images and documents. These attachments are then uploaded to the helpdesk when the ticket is generated.

We would be very pleased if our clients would use this facility to help us improve our service.

i-TEAM a really proud to announce that we have a new office! Due to the number of requests from Kwa-Zulu Natal, i-TEAM have setup an office in Westville which will cater for the growing needs of the KZN market.

If you are a business looking for ICT systems and support in the greater Durban metropolitan area, please give us a call. Our office number is the same as Johannesburg so please feel free to contact us at any time

 

i-TEAM a really proud to announce that we have 2 new telephone numbers. ICASA have granted us the telephone number 08611 ITEAM (48326) and Switch, the VoIP provider have assigned us the number 087 550 1000.

The latter number in particular is of significance to i-TEAM as it demonstrates the integration of VoIP into i-TEAM's product, namely 3CX. The service and support provided by Switch has been outstanding and the simplicity with which it has integrated shows exactly why VoIP is the system of the future. In comparison, our golden number as provided by Telkom/ICASA took weeks for approval and has been laden with technical issues from the providers side.

i-TEAM will continue with both providers until a clear winner is presented. For now it is important to note that the VoIP monthly cost is a little less than 15% of the monthly equivalent provided by Telkom.